Syed H
I will design a Luxury Logo and 3D Mockup for your Premium Brand
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Portfolio
Werkervaring
Lead customer service representative
American Express • Fulltime
Apr 2023 - Present • 3 yrs 1 mo
Managed premium cardmember accounts, resolved complex financial disputes, and consistently exceeded high level Service Level Agreements (SLAs). Specialized in chat process with a focus on customer retention and KYC compliance
Senior customer service representative
T-Mobile • Fulltime
Nov 2019 - Apr 2023 • 3 yrs 5 mos
Delivered high-performance customer service for one of the largest telecommunications companies in the U.S., managing a high volume of postpaid billing inquiries, account resolutions, and device upgrade transactions. Maintained deep product knowledge across T-Mobile's full handset and plan portfolio to guide customers toward optimal solutions. Applied structured de-escalation techniques to resolve complex billing disputes with professionalism and efficiency, consistently achieving customer satisfaction targets. Collaborated cross-functionally with internal teams to ensure seamless account management and first-contact resolution across all service interactions.