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Fiverr Pro
Nederlands
$
USD
Sabbat Gillani
@syedsabbat
Customer Support Specialist Technical Support and Video Editor
Pakistan
Engels, Urdu
Over mij
I’m a Customer Support & Technical Support Specialist with 4+ years of experience in Live Chat, Email Support, Phone Support, CRM, Help Desk, Account Management, Troubleshooting, and Customer Service. I also provide professional YouTube Video Editing, Shorts Editing, Content Editing, and Digital Media services. I have experience supporting international customers across finance, e-commerce, and digital platforms. I focus on fast communication, problem-solving, quality work, and customer satisfaction.
Skills
Sabbat Gillani
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Klantenservice
I will provide customer care for ecommerce, websites and online businesses
Werkervaring
Customer Success Manager
TradeWill • Fulltime
May 2026 - Present • 5 mos
As Customer Success Representative (Account Manager) @ TradeW 1. I am the first point of contact for customers on a financial trading platform via phone, email, live chat, and ticketing 2. I handle deposits/withdrawals, account setup, KYC verification, login issues, and profile updates — documenting recurring pain points in verification, which improved accuracy by 15% 3. I support trading platform navigation and resolve concerns, escalating complex issues and collaborating with technical teams on platform-specific problems. 4. I maintain accurate records in CRM software per compliance policy.
Customer Services Representative
Amazon • Fulltime
Jan 2025 - Apr 2026 • 1 yr 3 mos
As Customer Services Representative — Amazon UK 1. I supported international customers with order management, refunds, and account inquiries on Amazon UK via live chat and inbound calls 2. I used professional written communication to guide customers through complex refund and account issues, maintaining high satisfaction ratings 3. I handled high-volume concurrent chat conversations and inbound messages while multitasking under pressure 4. I coordinated with logistics partners to resolve shipping discrepancies and ensure timely delivery for international orders
Graduate Trainee Officer
Bank AL Habib Limited • Fulltime
Apr 2022 - Dec 2024 • 2 yrs 8 mos
As Graduate Trainee Officer, Operations & International Trade — Bank Al Habib Ltd 1. I resolved complex client queries and complaints, providing clear guidance on trade transactions and banking logistics 2. Onboarded clients by accurately tracking documentation in CRM software and managing accounts in compliance with strict regulatory standards, including a rotation in International Trade guiding clients through cross-border transactions 3. Presented and cross-sold banking products and services to existing and prospective clients 4. Assisted in documenting departmental procedures that helped streamline the customer experience for branch visitors
