Taimoor Ali

Dynamics 365 / Power Platform Consultant

Microsoft

Feb 2023 - Present • 3 yrs 5 mos

As a Microsoft Power Platform & Dynamics 365 CRM Consultant at Cloud Surge, I design and deliver enterprise solutions that automate business processes, improve operational efficiency, and support digital transformation across Healthcare, Finance, Compliance, Infrastructure, and Public Sector organizations. Key projects include: • **Healthcare Triage System (NHS):** Led the evolution of an NHS-compliant patient triage platform by customizing Azure Health Bot, integrating Infermedica, Hero Health, NHS PDS, and later architecting a custom AI-driven solution using Azure Functions, Dataverse, React Native, .NET, Cosmos DB, and Power BI dashboards. • **Helpdesk Management System:** Built a secure support platform using Power Apps, Power Pages, Dataverse, and Power Automate with SLA tracking, automated escalations, and Power BI reporting. • **Financial Workflow Automation:** Automated financial processes using SharePoint, Power Automate, and Power BI, improving reporting accuracy and audit readiness. • **Generative AI Canvas App:** Contributed to R&D and feature development for an AI-powered business application using Power Apps, Azure OpenAI, AI Builder, and custom connectors. • **Document Control System:** Developed an enterprise document management solution with version control, workflow automation, and real-time analytics. • **Compliance Services CRM:** Built a Dynamics 365 CRM and Power Pages solution supporting 30,000+ annual fire safety compliance operations with automated workflows and mobile-friendly access. • **Grant Management Platform:** Customized Dynamics 365 CRM and Power Pages to streamline grant management, automate approvals, and improve compliance reporting. In addition, I trained multiple Power Platform cohorts aligned with the PL-200 certification, mentoring future consultants through real-world enterprise projects and best practices.