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AI-Powered Email Automation System — Ridley Academy
Ridley academy • Freelance
Mar 2026 - Mar 2026 • 0 mos
Built a fully automated customer support email system for Ridley Academy, an online piano learning platform with 40,000+ students. The system uses n8n for workflow automation, OpenAI GPT for email classification and reply generation, and Pinecone for RAG-based knowledge retrieval. Incoming support emails are automatically classified, answered using a custom FAQ knowledge base, and escalated to human agents via Slack when needed. The system handles 80-90% of incoming emails automatically, reducing the support team's workload significantly. Sensitive emails such as refund requests, payment disputes, and legal threats are instantly flagged and routed to human agents with full context. Tech Stack: n8n, OpenAI GPT, Pinecone, Google Workspace Gmail, Slack, Google Sheets
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joshcapps

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The future is very bright for this young man! He is one of the chosen ones 🦾
