Leke Tecymar

WhatsApp Business API Workflow Automation Specialist

wyze realty • Freelance

Aug 2025 - Present • 9 mos

Designed and implemented a WhatsApp Business API workflow to automate customer interactions for a fast-growing service and support team. The system handled inbound and outbound conversations, ensured proper routing, and synchronized client data across platforms. I configured webhooks to capture incoming WhatsApp messages, delivery statuses, and user actions. Built automation logic to classify messages (support, sales, booking, FAQs), trigger AI or templated responses for common inquiries, and escalate complex conversations to human agents. Integrated the workflow with CRM pipelines to update contact records, apply tags, and launch follow-up SMS/email sequences automatically. The automation reduced manual message handling, ensured fast and consistent customer responses, and provided real-time visibility into client interactions. Tools Used WhatsApp Business API · Webhooks · REST APIs · n8n / Make.com · CRM Integration · Automation Logic · Message Routing WhatsApp Business API automation, WhatsApp API workflow automation, WhatsApp Business API integration, WhatsApp Cloud API integration, WhatsApp on-premise API, WhatsApp API webhooks, WhatsApp webhook automation, WhatsApp event driven automation, WhatsApp message webhook handling, WhatsApp inbound message automation, WhatsApp outbound message automation, WhatsApp two way messaging automation, WhatsApp conversational automation, WhatsApp chatbot workflow, WhatsApp AI chatbot integration, WhatsApp AI agent, WhatsApp conversational AI, WhatsApp NLP automation, WhatsApp OpenAI integration, WhatsApp LLM integration, WhatsApp GPT automation, WhatsApp intent detection, WhatsApp message classification, WhatsApp lead capture automation, WhatsApp lead qualification workflow, WhatsApp lead routing automation, WhatsApp CRM integration, WhatsApp CRM workflow, WhatsApp API to CRM sync, WhatsApp GoHighLevel integration, WhatsApp HubSpot integration, WhatsApp Salesforce integration, WhatsApp Zoho integration, WhatsApp webhook.

AI Voice Agent & Automation Engineer

Fiverr • Freelance

Jul 2025 - Present • 10 mos

Specialized in building AI voice agents, conversational AI systems, CRM automation workflows, and business process automation solutions for businesses across multiple industries including healthcare, real estate, customer support, sales, and service-based companies. Designed and deployed AI-powered inbound and outbound calling systems using platforms such as Vapi AI, Retell AI, Twilio, GoHighLevel, n8n, and Make.com to automate customer communication, lead qualification, appointment booking, and CRM management workflows. Key achievements and responsibilities: • Built AI voice agents for inbound and outbound call automation • Developed CRM automation workflows and lead management systems • Integrated OpenAI, Twilio, HubSpot, GoHighLevel, Slack, Google Sheets, and Google Calendar APIs • Created AI-powered appointment booking and follow-up systems • Designed conversational AI workflows for customer support and sales automation • Implemented webhook and API-based business automation systems • Configured VoIP systems, IVR call routing, and AI receptionist workflows • Improved lead response speed and reduced manual operational workload through automation • Built scalable no-code and low-code automation infrastructures for business operations Focused on delivering reliable, scalable, and business-oriented automation systems that improve operational efficiency, customer engagement, and communication management through AI and workflow automation technologies. One of the major challenges was coordinating multiple APIs, telephony systems, AI services, and business platforms into a reliable automation architecture capable of handling both inbound and outbound communication workflows efficiently. I solved this by implementing structured automation routing, intelligent workflow sequencing, conditional logic systems, and optimized API communication inside Make.com.

Gohighlevel Website & Funnel Developer

CloudNest SaaS • Freelance

Apr 2024 - Present • 2 yrs 1 mo

I was responsible for building and maintaining the company website and onboarding funnels using GoHighLevel. This included responsive page design, form and survey setup, membership-based access, and integration with internal onboarding workflows. Implemented tracking for user sign-ups, trial conversions, and onboarding completion, and collaborated with product and support teams to refine user flows. The result was a streamlined website-to-onboarding experience that improved trial sign-ups, reduced drop-off during onboarding, and allowed the marketing team to launch updates without developer dependency. GoHighLevel, GoHighLevel automation, GoHighLevel workflows, GoHighLevel triggers, GoHighLevel CRM, GoHighLevel Certified Admin, GoHighLevel expert, GoHighLevel specialist, GoHighLevel setup, GoHighLevel configuration, GoHighLevel implementation, GoHighLevel onboarding, GoHighLevel snapshots, GoHighLevel sub accounts, GoHighLevel SaaS mode, GoHighLevel white label, GoHighLevel agency SaaS, GoHighLevel rebilling, GoHighLevel pricing automation, GoHighLevel client onboarding, GoHighLevel pipeline automation, GoHighLevel opportunity tracking, GoHighLevel pipelines, GoHighLevel stages, GoHighLevel round robin, GoHighLevel lead distribution, GoHighLevel contact management, GoHighLevel contact lifecycle, GoHighLevel tags, GoHighLevel custom fields, GoHighLevel custom values, GoHighLevel smart lists, GoHighLevel segmentation, GoHighLevel conditional logic, GoHighLevel if else workflows, GoHighLevel goal tracking, GoHighLevel event automation, GoHighLevel funnel automation, GoHighLevel funnel builder, GoHighLevel landing pages, GoHighLevel websites, GoHighLevel forms, GoHighLevel surveys, GoHighLevel calendars, GoHighLevel appointment automation, GoHighLevel booking automation, GoHighLevel reschedule automation, GoHighLevel no show automation, GoHighLevel follow up automation, GoHighLevel lead nurturing, GoHighLevel email automation, GoHighLevel SMS automation, GoHighLevel