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Fiverr Pro
Nederlands
$
USD

Inbox Cleanup, Admin Support, Customer Service Expert
Skills

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Virtual Install Specialist
ADT
Oct 2022 - Oct 2025 • 3 yrs
●Delivered remote technical support by troubleshooting system setup and platform-related issues through email, chat, and virtual tools. ●Diagnosed and resolved technical issues by identifying root causes and guiding customers through corrective steps. ●Maintained detailed ticket documentation to ensure accurate tracking and timely resolution. ●Led initiatives to improve email-based confirmation and rescheduling workflows, increasing efficiency and reducing repeat contacts. ●Identified recurring issues and escalated patterns to internal teams to support product and process improvements.