Md Assaduzzaman

Senior Executive, Business Intelligence, Telesales Operation

Jul 2023 - Present • 2 yrs 10 mos

• Design and implement end-to-end automation workflows using Google Sheets and Google Apps Script to reduce manual effort across telesales operations. • Automate recurring operational tasks such as data syncing between sheets, scheduled reporting, and performance summaries. • Create and manage automated email and notification systems to support lead follow-ups, internal alerts. • Develop a lead scoring system to prioritize and categorize leads based on their potential for conversion. • Collaborate with marketing to ensure a seamless transition of marketing-qualified leads to the telesales team. • Continuously monitor and analyze the performance of lead distribution strategies, making data-driven adjustments as needed. • Analysing user behavior to identify potential users and ensure the campaign enforcement toward the user base. • Assist in identifying ideal customer profiles for telesales outreach. • Help develop training programs for telesales representatives based on data-driven insights. • Create insightful reports and dashboards that visualize telesales performance data • Develop actionable recommendations for improving telesales processes and strategies. • Conduct regular training sessions for the telesales team on effective lead engagement strategies and objection handling. • Implement a lead assignment strategy to ensure each team member receives leads aligned with their strengths and expertise. • Establish clear communication channels between the telesales team and other departments to gather insights that can enhance lead conversion. Core responsibility: Act like a bridge between data and action, using intelligence to optimize telesales effectiveness and drive revenue growth.

Executive Training-Quality & Sales Operations Analyst

Nov 2022 - Aug 2023 • 9 mos

• Provide daily/monthly/quarterly reporting to management. • Listen in on incoming and outgoing calls to ensure excellent customer service and effective product presentation • Train new hires on the importance of following scripts and on best practices during a call • Monitor operators’ product knowledge, ability to handle objections and call closure • Preparing interactive training contents on a regular basis. • Track performance of individual scripts and operators. • Managing assessment tests and evaluation of trainings. • Update procedures and scripts based on customer response and changing business needs • Collecting and analyzing sales data including customer behavior, sales trends. • Establish smart evaluation & monitoring dashboard system. • Development and maintenance of Sales & Quality Report Automation. • Provide training and support to the sales team to help them understand and use sales data effectively. • Identify opportunities for growth and recommend strategies to improve customer engagement and drive sales performance & work closely with the sales team for effective implementation of strategies.