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Nederlands
$
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Kaushitha
@trust_board
Communication and Branding Copywriter
Sri Lanka
Engels, Japans
Over mij
I help businesses communicate with clarity, confidence, and consistency.
I specialize in rewriting, refining, and structuring content so it sounds clean, modern, and aligned with your brand voice.
Whether you need polished website copy, customer service scripts, SOPs, presentations, or business communication, I turn messy or unclear text into clear, professional content your clients can trust.
My focus is simple:
Clean language. Strong structure. A premium tone that elevates your brand.
Skills
Kaushitha
offline •
Bekijk mijn diensten
Creatief schrijven
I will engage in creative writing
Portfolio
Werkervaring
ConsultPro (Co-founder / Content & Systems Lead)
consult agency • ZZP
Jun 2025 - Present • 1 yr
Managed and developed comprehensive communication frameworks to ensure clarity in client messaging and system documentation. Created detailed process flows that outline each step in our operations, paired with tailored training materials and service scripts designed specifically for business clients. Additionally, crafted clear and structured internal documents that improve operational consistency and facilitate seamless collaboration across teams, ultimately enhancing overall efficiency and client satisfaction.
Communication Specialist
None • Freelance
Feb 2024 - Present • 2 yrs 4 mos
I revised and refined business content for clients, which included website copy, customer service messaging, and brand language. Additionally, I created internal communication materials, including standard operating procedures (SOPs), scripts, training guides, and presentation content. I assisted small businesses in enhancing the clarity, tone, and consistency of their customer-facing communications.
Web, Sales & Marketing Developer
MI International – Japan • Fulltime
May 2021 - Oct 2025 • 4 yrs 5 mos
Role: Web Developer, Digital Marketer & Brand Operations - Managed and developed multiple websites, including e-commerce platforms and payment gateway integrations. - Contributed to the creation and promotion of in-house Japanese - Sri Lankan brands such as Ceylon Coffee, Sinharaja, and Spice Up. - Handled both B2B and B2C communications, ensuring high-quality service and product delivery. - Oversaw online sales, customer inquiries, and marketing activities focused on profitability. - Produced social media content that showcased the authentic behind-the-scenes work culture, including daily operations, interactions with the CEO, and customer engagement. - Collaborated closely with Japanese leadership, enhancing skills in discipline, customer service, and professional conduct. - Managed interactions with difficult customers, resolved unexpected issues, and maintained service quality under pressure.
