Adrian Sko

Customer Service Master Data Manager

Coty • Fulltime

Oct 2025 - Mar 2026 • 5 mos

Responsibilities: Strategic Leadership & Governance: Reporting directly to the VP Supply Chain Europe, leading the regional Customer Service Master Data team across Iberia, Canary Islands, Benelux, and Italy to ensure data excellence and supply chain agility. Data Brain & AI Architecture: Partnering with IT and utilizing Databricks for cross-functional context engineering; developed a unified "Data Brain" and Agentic AI frameworks to automate complex reporting and enhance Customer Service response accuracy. Process Standardization: Leading the harmonization of regional workflows to eliminate operational silos, establishing a unified "single source of truth" for master data across all in-scope markets. Supply Chain Technical Support: Providing advanced technical expertise to resolve systemic bottlenecks within the supply chain, leveraging deep data modeling to optimize logistics and distribution efficiency. Leadership & Digital Transformation: Transitioning the regional team from manual processing to automated, data-driven workflows; focusing on technical upskilling in SQL and Power BI to build a high-performing, future-ready organization. Achievements: Process Mapping Excellence: Conducted advanced process mapping and standardization for over 300 services provided by the team, significantly increasing operational transparency and service consistency. Strategic AI Integration: Successfully engineered cross-functional data connections in Databricks, enabling the deployment of AI agents that reduced manual effort in departmental reporting. Automated Validation: Implemented automated data validation scripts for the Benelux (BNL) and Southern Europe markets, ensuring 100% data readiness before SAP to Databricks migration.

Master Data Manager and BI Expert Lead

JTI • Fulltime

Aug 2021 - Oct 2025 • 4 yrs 2 mos

Responsibilities: Directed global data integration and quality initiatives by leading product attribute management, optimizing data mapping processes, and implementing KPI-driven validation strategies—ensuring high data accuracy and enabling impactful business insights across markets and systems. Brought together front-end and back-end data management expertise to streamline data modeling, transformation, and standardization processes. Oversaw global product definition standards, providing master data cross-functional guidance and ensuring consistent knowledge transfer across teams to drive alignment, accuracy, and best practices in data governance. Integrated diverse data sources, including market data (shipments, distributor data, sell-in/sell-out via Azure Analysis Server), consumer insights (behavioral trends, switching analysis), and financial data (actuals and planning). Enabled end-to-end visibility by connecting product development in SAP ERP and financial processes in SAP S/4HANA, culminating in advanced analytics via SAP Analytics Cloud. Led and inspired a high-performing team of 5 direct reports, driving engagement, fostering talent development, and championing cross-functional collaboration to continuously enhance master data operations. Built and maintained global reporting structures while driving operational excellence initiatives across M&S, Strategic Insights, IT, and Finance functions in Western and Eastern Europe, the Philippines, and HQ in Geneva.

Knowledge Management Coordinator

Mercedes-Benz • Fulltime

Mar 2020 - Aug 2021 • 1 yr 5 mos

Company it's actually MERCER (not listed) Responsibilities: SharePoint intranet management: creation, standardization, and maintenance of sites, communities, and libraries. Project management for specialty knowledgebase projects across functions. Content management and optimization, including web design improvements, formatting, and generating internal website metrics.