u
umairiqbal19

Muhammad Umair

@umairiqbal19
Pakistan
Engels, Arabisch, Urdu
Sommige informatie wordt in het Engels weergegeven.
Over mij
CX Manager,Zendesk & Salesforce Specialist With 6+ years in Customer Experience and current experience as a CX Support Manager, I help brands scale through operational excellence. I specialize in leading teams and optimizing workflows in Zendesk, Salesforce, TalkTo, and Panda Care. My Expertise: Operations: End-to-end support management & SOP creation. Strategy: Improving CSAT, NPS, and First-Contact Resolution Efficiency: Reducing response times through automation & process refinement. I don’t just answer tickets; I build systems that turn customers into brand advocates.Let's elevate your CX!... Lees meer

Skills

u
umairiqbal19
Muhammad Umair
offline • 

Bekijk mijn diensten

Klantenservice
I will be your expert cx support and manager
VanafUS$ 50 / projectMeer informatie

Werkervaring

Abacus_Exchange

Customer Support Manager

Abacus Exchange • Fulltime

Aug 2021 - Present • 4 yrs 9 mos

In my current position, I oversee end-to-end customer support functions, including team management, process improvement, and cross-functional collaboration. Over the years, I have successfully implemented strategies that reduced response times, improved first-contact resolution, and increased overall customer satisfaction. My experience has equipped me with both the leadership and hands-on problem-solving skills needed to thrive in fast-paced support environments. Some highlights of my experience include: ● Leading and mentoring support teams to consistently exceed performance targets ● Designing and refining workflows to improve efficiency and scalability ● Managing complex escalations with a customer-first mindset ● Using data and customer insights to drive continuous improvement