Umar Shahzad

Sales Development Representative

Kandz Communication • Fulltime

Jan 2026 - Present • 4 mos

As a Sales Development Representative at Kandz Communication, I gained valuable experience in managing inbound and outbound customer calls with a professional and results-driven approach. I engaged directly with customers to understand their needs, provide accurate information, and build strong relationships. At Kandz Communication, I consistently exceeded sales targets by using effective communication, active listening, and persuasive selling techniques. I specialized in converting prospects into loyal customers while maintaining high levels of customer satisfaction. I also handled customer data efficiently by updating CRM systems and maintaining accurate records. My focus has always been on delivering results, closing sales, and providing an excellent customer experience.

Sales Closer

RAAST Solutions • Fulltime

Sep 2024 - Nov 2025 • 1 yr 2 mos

As a Sales Closer at Raast Solutions, I played a key role in driving business growth by engaging directly with potential clients in the construction sector. My responsibilities included conducting cold calls to business owners, introducing engineering services, and identifying opportunities to add value to their projects. I specialized in negotiating pricing and service terms, ensuring mutually beneficial agreements while maintaining strong client relationships. Through effective communication, persuasion, and a deep understanding of client needs, I successfully converted prospects into long-term customers. My role required confidence, strategic thinking, and a results-oriented approach, enabling me to consistently close deals and contribute to the company’s success in a competitive market.

Taxi dispatcher

CabCall Expert • Fulltime

Feb 2024 - Oct 2024 • 8 mos

At CabCall Expert, I was responsible for handling a high volume of inbound and outbound calls while maintaining strict adherence to company protocols and service standards. My role involved assisting customers with cab bookings, ensuring accurate and timely dispatching, and delivering a smooth and reliable customer experience. I effectively managed multiple tasks under pressure, including coordinating with drivers, confirming ride details, and resolving customer inquiries in a professional manner. My strong communication skills and attention to detail allowed me to ensure efficient operations and high customer satisfaction. This experience strengthened my ability to work in fast-paced environments, manage call flow efficiently, and provide dependable, customer-focused service.