Usama Tahir

Founder & E-commerce Manager | Ecom Engine LLC

Ecommerce • ZZP

Sep 2025 - Present • 1 yr

• Managed Amazon Seller Central and eCommerce store operations, including customer enquiries, orders, returns, refunds and account support. • Provided professional customer support and buyer communication, resolving product, order, delivery and account-related issues. • Managed orders, fulfillment, inventory, customer feedback and returns to maintain a positive customer experience. • Supported Amazon and eBay store management, including listings, product information, promotions and marketplace administration. • Managed and optimized Amazon PPC campaigns, including Sponsored Products, Sponsored Brands and Sponsored Display, with bid, keyword, targeting and search-term optimization. • Used Helium 10, Jungle Scout and Data Dive for eCommerce research, keyword analysis and marketplace optimization. • Monitored sales, PPC performance, ACOS/ROAS, account health, inventory and customer feedback to support overall store growth.

Logistics Operations Coordinator

FreshFoods4uukltd • Fulltime

Nov 2023 - Jan 2026 • 2 yrs 2 mos

• Managed daily delivery operations and customer support, ensuring timely deliveries and professional communication across the UK. • Handled customer enquiries, delivery updates, complaints and service issues, providing timely solutions and maintaining strong customer relationships. • Planned delivery routes, coordinated schedules and followed up on delayed or outstanding deliveries. • Used Gumtree software to manage customer accounts, track deliveries, monitor invoices and maintain payment records. • Coordinated with customers, vendors and suppliers regarding orders, product availability and delivery requirements. • Supported administrative and back-office tasks, including order processing, data entry, invoicing, record keeping and payment tracking. • Maintained accurate inventory and delivery records while ensuring smooth operations from order processing to final delivery.

E-commerce Operations Manager

eBay

Jul 2024 - Jan 2026 • 1 yr 6 mos

• Managed day-to-day eCommerce and eBay store operations, including customer service, orders, listings, inventory, pricing and fulfillment. • Established and managed an eBay UK business account and operated Century Trends, an online mobile accessories store. • Handled customer enquiries, order updates, complaints, returns and post-sale support, ensuring timely and professional customer communication. • Managed product listings, pricing, descriptions, images and keywords to maintain accurate and customer-friendly store information. • Coordinated orders, inventory and fulfillment, resolving operational issues to ensure smooth customer experiences. • Conducted product and market research using Terapeak and ZIK Analytics to identify products, evaluate demand, competition and pricing. • Monitored sales, customer feedback, competitor activity, product demand and overall store performance to support continuous improvement.