Ahmed A Usmani

Technical Support Engineer

Syntax Talent Solutions • Parttime

Dec 2024 - Present • 1 yr 5 mos

I work as a Microsoft 365 Administrator responsible for managing and supporting the organization’s cloud environment using Microsoft 365. My role includes administering email services through Microsoft Exchange Online, ensuring proper email deliverability by configuring SPF, DKIM, and DMARC, and troubleshooting mail flow issues. I manage user accounts, licenses, and security policies through Microsoft Entra ID and enforce Multi-Factor Authentication for security. I also provide remote technical support to users, resolve issues related to Outlook and Microsoft 365 applications, and manage company devices using Microsoft Intune. Additionally, I monitor system health, handle troubleshooting, and ensure secure and smooth operation of the organization’s IT infrastructure. ⚙️💻📧

Front-End Developer

Erly Stage Studios • Fulltime

Feb 2021 - Aug 2024 • 3 yrs 6 mos

I previously worked with an early-stage game studio based in the United Kingdom, contributing to the development of mobile and web-based games. My role involved working on gameplay features, UI components, and performance improvements. I also assisted in developing 2D games, focusing on smooth user interaction and optimized performance for mobile devices.