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Virtual Assistant, Business Reporting And Training Material Expert
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Lead Supervisor - Training & Development
Ibex • Fulltime
May 2022 - Present • 4 yrs 2 mos
Over 4 years at Ibex, progressing from Customer Service Representative to Lead Supervisor in Training & Development. Played a key role in launching the FedEx US Voice and FedEx EU campaigns, built the training function for Western Union Tech Support from the ground up. Experience spans training delivery, QA evaluations, performance coaching, workforce scheduling, and cross-department reporting. Recognized as Trainer of the Quarter by Western Union and received multiple Best Performer awards from Ibex.