u
uxstrategydoer

Max M

@uxstrategydoer

UX Design, Service Design, Workshops, UX Research, and UX Strategy leader

Verenigde Staten
Engels, Frans
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a service design, research, and UX strategy leader. I solve complex problems and build human-centered systems that scale by combining rigorous research, systems thinking, and workshop facilitation. I have a strong track record in the public sector and healthcare, mentoring teams as a player-coach.... Lees meer

Skills

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uxstrategydoer
Max M
offline • 

Bekijk mijn diensten

UX design
I will design UX wireframe for a single page
VanafUS$ 150 / projectMeer informatie

Portfolio

Werkervaring

Senior Service Designer, UX Design Lead - NYC office of Technology and Innovation

Government of the District of Columbia • Fulltime

Jun 2025 - Apr 2026 • 10 mos

● Led initiatives to enhance the user experience for New Yorkers applying for benefits through the MyCity platform. ● Utilized mapping methodologies, including service blueprints and journey maps, to solve complex user experience challenges. ● Piloted an automated accessibility audit using AI, optimizing the evaluation script for improved outcomes.

NIHI

Senior Service Designer, UX Strategist - National Institutes of Health

NIHI • Fulltime

May 2022 - Jul 2025 • 3 yrs 2 mos

● Spearheaded service design workshops focused on inclusive user experience and prototype testing. ● Fostered collaboration across NIH teams, addressing complex challenges with empathy and gradual change. ● 28% increase in registrations after I led the redesign of the All of Us website. ● Enhanced the Office of User Experience's UX maturity through strategic initiatives.

Nike

Senior Service Designer and UX Researcher

Nike • Freelance

Jul 2021 - Mar 2022 • 8 mos

Conducted inclusive qualitative and quantitative user research focused on the LGBTQIA community. Recruited diverse participants to ensure varied perspectives and insights. Conducted user and diary research, delivering actionable insights and opportunities for design improvements while collaborating with cross-functional teams.