Valentina T
Clarity builds strong brands but Design aligned with real business direction
Skills
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Portfolio
Werkervaring
Service Evaluator (Luxury Brand Focus)
Confidentials • Parttime
Feb 2025 - Present • 1 yr 3 mos
Worked as a Service Evaluator for luxury brand experiences, responsible for assessing the quality of customer service across premium retail and hospitality touchpoints. Evaluated service delivery based on luxury standards, including client interaction, attentiveness, professionalism, and overall brand experience consistency. Conducted detailed observations of customer journeys to ensure alignment with brand expectations and high service standards. Documented structured evaluation reports with clear insights on strengths, gaps, and opportunities for refinement in service execution. Collaborated with internal teams by providing accurate and insightful feedback to support service excellence and elevate overall customer experience in a luxury brand environment.
Graphic Designer
Creative Agency • ZZP
Oct 2023 - Present • 2 yrs 7 mos
Worked as a self-employed graphic designer providing branding, marketing, and social media design services for startups and small businesses across various industries, including F&B, events, beauty, and finance. Focused on developing visual identities and marketing materials that align with each client’s brand direction and business goals. Responsible for end-to-end design process, including concept development, brand identity creation, social media content design, and promotional materials such as posters, menus, and digital campaigns. Collaborated directly with clients to understand their needs, refine design concepts, and deliver effective visual communication solutions.