Tapan Chauhan

GHL Automation expert

Feb 2020 - Present • 6 yrs 3 mos

Designed and delivered end-to-end GoHighLevel solutions for clinics, coaches, agencies, and local businesses — from initial setup to full automation. Website & Funnel Building: -- Built custom websites and high-converting landing pages using GHL's website builder -- Designed service-specific sales funnels with booking forms and social proof elements CRM & Pipeline Management: -- Set up CRM pipelines with stage-specific automations (Lead → Booked → Closed → Retained) -- Managed contact segmentation using smart lists, tags, and custom fields -- Configured opportunity tracking and round-robin lead assignment Workflow & Automation: -- Built multi-step workflows triggered by form fills, bookings, and pipeline stage changes -- Designed nurture sequences combining email, SMS, and voicemail drops -- Implemented if/else conditional logic for behavior-based automation branching Appointment Scheduling: -- Configured location-specific calendars with confirmation and reminder sequences -- Enabled round-robin and team calendars for multi-staff scheduling AI & Chat Automations: -- Deployed GHL AI chatbot for lead qualification and FAQ handling -- Configured WhatsApp integration and Missed Call Text Back automations Reputation & Marketing: -- Automated Google Review requests post-appointment -- Built email and SMS broadcast campaigns and drip sequences Results: -- Reduced manual follow-up by 80%+ through end-to-end automation -- Delivered GHL builds across healthcare, fitness, coaching, and real estate niches

Amazon Alexa developer

Feb 2020 - Present • 6 yrs 3 mos

Designed and developed custom Amazon Alexa Skills for businesses, brands, and enterprise clients across multiple domains. Delivered end-to-end voice experiences from concept to Skills Store deployment. Core Skill Development: - Built custom Alexa Skills using Alexa Skills Kit (ASK) and ASK SDK (Node.js) - Designed multi-turn conversational flows with intents, slots, and dialog management - Integrated skills with third-party APIs and webhooks for dynamic, real-time responses - Implemented APL (Alexa Presentation Language) for rich visual + voice experiences on Echo Show devices - Developed account linking via OAuth2 for personalized user experiences - Built in-skill purchasing (ISP) flows for premium content monetization Alexa Smart Properties: - Deployed and managed Alexa Smart Properties for hospitality, senior living, and healthcare environments - Configured property-level skill enablement and unit-level personalization across large device fleets - Built custom proactive notifications and announcements for multi-room/multi-unit setups - Managed Alexa for Hospitality — guest-facing skills for hotel room controls, concierge info, and service requests - Integrated with PMS (Property Management Systems) for real-time room and guest data - Handled bulk device provisioning and management via Smart Properties console Results & Highlights - Skills published to the Alexa Skills Store across multiple categories - Enterprise deployments across hospitality and healthcare verticals - Reduced front-desk load for hospitality clients through voice-automated guest services