Vanessa D

Youth President & Analyst

Freelance • Freelance

Oct 2010 - Present • 15 yrs 11 mos

Lead program operations, stakeholder engagement, and service delivery for community-based initiatives Manage budgets and track financial performance to ensure accountability and sustainability Develop KPI dashboards and performance reports to guide strategic decisions and improve program outcomes Present insights and recommendations to leadership, influencing program direction and growth

Site Manager

Freelancer • Fulltime

Jan 2024 - Nov 2024 • 10 mos

Managed end-to-end site operations, serving as a key point of contact for physicians, internal stakeholders, and external partners Oversaw provider scheduling and service delivery to ensure alignment with client demand and contractual expectations Analyzed revenue cycle performance, payer trends, and claims data to identify risks impacting revenue retention and client satisfaction Built and implemented KPI dashboards, improving reporting accuracy by 46% and increasing visibility into account performance Collaborated with finance and clinical leadership to resolve discrepancies, mitigate revenue leakage, and improve financial outcomes Led onboarding and credentialing coordination for providers, ensuring seamless service continuity and compliance

Administrative Assistant 3/HR Operations Support

University of California • Fulltime

Dec 2020 - Mar 2023 • 2 yrs 3 mos

Supported high-volume client and workforce operations, ensuring accurate data management and timely service delivery Developed workforce analytics reports to support leadership decisions, audits, and operational planning Coordinated scheduling and staffing logistics, improving efficiency and reducing service delays Collaborated across departments to streamline workflows and enhance overall service consistency