Alexandra

Business Operations & Process Improvement

Freelancing Career • ZZP

Mar 2023 - Present • 3 yrs 2 mos

I help growing businesses bring structure into unclear or messy operations. I work in environments where processes are not clearly defined, responsibilities overlap and day to day work becomes difficult to manage. I step in to create clarity, improve coordination and make operations more reliable. Focus areas include structuring workflows, clarifying roles and responsibilities, building SOPs and improving coordination across teams. The approach is practical and hands on, with solutions that can be implemented quickly and improve day to day operations.

Compliance Officer | Regulatory Compliance & Operational Processes | Point Blank Reseach & Consultancy GmbH

ResearchCollab • Parttime

May 2021 - Feb 2023 • 1 yr 9 mos

Supported the integration of regulatory and data protection requirements into day to day operations, with a focus on improving workflow structure and operational clarity. • structured and improved processes and workflows • developed SOPs, documentation and internal guidelines • improved coordination across teams and stakeholders • supported risk identification and audit readiness

Operations & Project Manager (2IC) | Workflow & Process Optimisation | Kong Group

Konga • Fulltime

Feb 2019 - Feb 2021 • 2 yrs

Joined a growing construction business at an early stage where operational structures and processes were still largely informal. Worked with management and site teams to introduce structure, improve coordination and stabilise day to day operations in a fast paced project environment. • built and improved operational workflows and processes • introduced clear processes across office and site teams • coordinated project activities, timelines and communication • developed SOPs, documentation and onboarding processes • acted as central point of contact between teams and contractors