AKAzad

Office Admin Assistant Manager

HealthCare.gov • Parttime

Oct 2023 - Present • 2 yrs 11 mos

As a Virtual Healthcare Office Admin Assistant Manager, I have provided comprehensive remote administrative and operational support to healthcare professionals, clinics, and multidisciplinary teams across the UK. My role focuses on ensuring efficient day-to-day operations, maintaining compliance with NHS and GDPR standards, and delivering excellent patient and client support. Key Duties and Responsibilities: Managed daily administrative operations for healthcare practices and remote clinical teams. Scheduled appointments, coordinated clinician diaries, and managed patient referrals. Handled patient enquiries via telephone, email, and online platforms with professionalism and confidentiality. Maintained accurate electronic patient records (EPR/EMR) and ensured compliance with GDPR and data protection regulations. Processed medical correspondence, referrals, reports, and clinical documentation with high accuracy. Assisted with NHS administrative processes, including appointment bookings, patient registrations, and follow-up communications. Supervised and supported administrative staff by allocating workloads, monitoring performance, and providing training where required. Prepared reports, spreadsheets, and presentations using Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, and Teams). Coordinated virtual meetings, managed calendars, and organised healthcare events and staff schedules. Processed invoices, maintained financial records, and supported payroll and procurement activities. Collaborated with healthcare professionals to improve administrative workflows and enhance patient experience. Managed confidential documentation, ensuring compliance with healthcare policies and quality standards. Supported recruitment activities, staff onboarding, and maintenance of personnel records. Resolved administrative issues promptly while maintaining a high standard of customer service and professionalism. Throughout this role, I have demonstrated strong organisational

Community Admin

Binance Smart Chain • Freelance

Mar 2020 - Present • 6 yrs 6 mos

As a Binance Smart Chain (BSC) Freelancer Community Administrator, I was responsible for managing and growing an online blockchain community while ensuring a positive, professional, and secure environment for members. My role involved moderating discussions across platforms such as Telegram, Discord, and social media, responding to community inquiries, and providing guidance on BSC-related projects, decentralized applications (dApps), wallets, and general blockchain concepts. I welcomed new members, shared important project updates, announcements, educational resources, and event information to keep the community informed and engaged. I monitored conversations to enforce community guidelines, resolved conflicts professionally, removed spam and fraudulent content, and reported suspicious activities to help protect members from scams. I collaborated with project teams, developers, and moderators to organize online events, AMAs (Ask Me Anything sessions), community campaigns, and promotional activities. I collected community feedback, tracked common issues and suggestions, and prepared reports to help improve user experience and community engagement. Additionally, I maintained accurate records of community activities, assisted with content scheduling, supported marketing initiatives, and analyzed engagement metrics to identify opportunities for growth. Strong communication, problem-solving, organization, and customer service skills were essential to effectively manage a diverse and global community while maintaining high standards of professionalism and confidentiality.