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vivekswadhin

Vivek S

@vivekswadhin

Associate Technical Analyst

India
Engels, Hindi
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a results-driven Electronics Engineer with over 4 years of experience in technical analysis, support, and training. I have expertise in multi-channel support, incident lifecycle management using ServiceNow, and troubleshooting Citrix/VDI environments. I am proficient in diagnosing hardware and software issues and have a strong background in networking and data visualization tools like Power BI and Tableau.... Lees meer

Skills

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vivekswadhin
Vivek S
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

AI-video
I will create viral faceless youtube shorts and instagram reels using ai
VanafUS$ 5 / projectMeer informatie

Werkervaring

Dell_Technologies

Senior Technical Support Engineer

Dell Technologies • Fulltime

May 2022 - Aug 2022 • 3 mos

Served as an L1 Senior Technician providing technical support for Dell laptops, desktops, and All-in-One PCs. Performed hardware diagnostics and dispatched cases to service engineers. Conducted OS installations via Media Creation Tool and Dell OSRI, and utilized Dell Remote Assist and SFDC tools for remote troubleshooting.