v
vr1_esp

Bruno E

@vr1_esp

Help Desk Specialist

Uruguay
Spaans, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a passionate problem-solver focused on efficiency and customer satisfaction. Currently serving as a Help Desk Specialist at Tata Consultancy Services, I have extensive experience as a Backup Supervisor, QA Analyst, and Knowledge Base Manager. I aim to deliver timely resolutions while optimizing existing processes to improve team performance.... Lees meer

Skills

v
vr1_esp
Bruno E
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Websitecontent
I will localize english to rioplatense spanish argentina uruguay
VanafUS$ 15 / projectMeer informatie
Technische teksten
I will write a help desk knowledge base from your tickets
VanafUS$ 40 / projectMeer informatie

Werkervaring

Tata_Consultancy Services

SME for Customer Service

Tata Consultancy Services • Fulltime

Aug 2018 - Present • 8 yrs 1 mo

Serving as a Subject Matter Expert (SME) for Customer Service and Technical CSR. Responsibilities include acting as a Service Desk SME, Backup Supervisor, and Knowledge Base Manager. Additionally performs roles as a QA Analyst and Trainer to ensure high-quality service delivery and process optimization.

Alorica

Phone Operator

Alorica • Fulltime

Aug 2014 - Mar 2017 • 2 yrs 7 mos

Served as a Customer Service Representative (CSR) for a health insurance company based in the USA. Managed insurance claims, explained policy benefits, and processed premium payments while maintaining high service standards.