
Godfrey Kiragu
Microsoft 365 Expert, IT and System Admin Support , SharePoint
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US$ 20
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uurWerkervaring
Proactive Microsoft 365 Admin Support
Gigsincorporation.com • Fulltime
Feb 2021 - Apr 2026 • 5 yrs 2 mos
• Delivered IT support via phone, email, and chat by troubleshooting connectivity problems, application errors, and security concerns related to Microsoft 365. • Diagnosed and resolved technical issues with a focus on network connectivity diagnostics and hardware/software troubleshooting, ensuring accurate documentation of support tickets. • Educated customers on Microsoft 365 best practices while simulating IT support workflows for real-world troubleshooting scenarios. • Guided customers through subscription upgrades and process evaluations, providing clear, step-by-step instructions and personalized recommendations. • Communicated updates on Microsoft 365 enhancements to improve technical readiness and support efficiency. • Maintained a detailed knowledge base of technical issues and solutions, contributing to continuous process optimization. • Collaborated with cross-functional teams to resolve complex technical challenges, ensuring clarity and technical accuracy in docu- mented resolutions.
50 Reviews
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Sorteer op
mohamedbrn

Australië
savetimeksa

Saoedi-Arabië
I was completely impressed with his professionalism and customer service.
Reactie van de freelancer

johnpender

Verenigde Arabische Emiraten
Another truly stunning delivery. Every single delivery has been more and more perfect. Everything I requested was taken into consideration and a final result and hand over has totally blown everyones minds… If you are looking for a talented and professional seller, look no further! Thank you!!
martinzato

Canada

ravindrapassi

India


