
Vaibz
Masters in Excel
Skills

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Werkervaring
Subject Matter Expert
Cognizant
Jul 2026 - Present • 3 mos
As an SME, I manage a team of 15 associates for US P&C Insurance operations (New Business, Endorsements, Renewals, Cancellations). *Key Achievements that help my Fiverr clients:* - Maintained 99.2% quality and 100% SLA by building automated Excel trackers for DPU, DPO, and Error Logs - Created 20+ automated dashboards & KRA trackers that reduced manual reporting time by 80% - Developed VBA tools for policy checking and premium audit, saving 15+ hours per week for the team - Trained 50+ new hires and created SOPs, checklists, and knowledge documents - SPOC for onshore client calls, handling complex cases and process improvements *Skills Used:* Advanced Excel, VBA, Power Query, Dashboarding, Quality Audit, Team Management
Senior Associate - Insurance Operations
WNS Global Services
Jun 2022 - Aug 2026 • 4 yrs 2 mos
- Processed P&C Insurance policies (Personal & Commercial Lines) with 99% accuracy - Handled complex endorsements and policy checking as per US state DOI rules - Created automated quality checklists and daily productivity trackers in Excel, adopted by entire team of 30 - Awarded "Star Performer" for 3 consecutive quarters for zero-error processing and process improvement ideas