w
wambui58

Wambui W

@wambui58

Let Me Handle the Details You Focus on Growth

Kenia
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hi! I’m a reliable and detail oriented Virtual Assistant with a strong background in administrative support, customer service, and social media management. I help busy entrepreneurs, startups, and growing businesses stay organized, responsive, and stress-free. With 5 years of hands on experience in office administration, bookings and scheduling, customer support, and client communication, I understand how important efficiency, accuracy, and professionalism are to your business. I’ve worked in fast paced environments where clear communication, multitasking, and problem-solving were essential.... Lees meer

Skills

w
wambui58
Wambui W
offline • 

Bekijk mijn diensten

Klantenservice
I will do cold calling, telemarketing and appointment setting
VanafUS$ 15 / projectMeer informatie
Algemene assistentie
I will be your virtual assistant, admin support, customer support
VanafUS$ 15 / projectMeer informatie

Werkervaring

Customer Service Representative / Cold Caller

Brightermonday Kenya • Fulltime

Jul 2025 - Present • 10 mos

. Conducted outbound and inbound calls for customer follow-ups and service support . Built rapport with clients and handled objections professionally . Collected and updated customer information accurately . Consistently met communication and service quality standards

Booking & Scheduling Officer

Eezy Track Ltd • Fulltime

Oct 2022 - Jul 2025 • 2 yrs 9 mos

. Managed customer bookings, job cards, and service schedules . Acted as the first point of contact for clients, ensuring excellent customer experience . Liaised between clients and internal teams to resolve issues efficiently . Ensured records were accurate and up to date for reporting and operations

Administrative & Customer Support Assistant

African Carribean Summit (ACSIS) • Parttime

Oct 2024 - Oct 2024 • 0 mos

. Managed daily administrative operations including email handling, scheduling, data entry, and document preparation . Coordinated bookings, appointments, and calendars, ensuring smooth operations and timely follow-ups . Handled customer inquiries via phone, email, and messaging platforms, providing professional and friendly support . Maintained accurate records, updated databases, and supported invoicing and reporting tasks . Assisted with social media management, including responding to messages, basic content posting, and engagement . Worked in fast-paced environments requiring attention to detail, multitasking, and confidentiality