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waqasaslam9986

Waqas

@waqasaslam9986

Customer Support And Data Management Specialist

Pakistan
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am professional customer support specialist with 4+years of experience in live chat and email support. I have experience handling customers from APAC countries, resolving queries, managing data, and working with Excel and google Sheet. I am reliable, detail-oriented, and committed to providing high-quality service and timely results.... Lees meer

Skills

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waqasaslam9986
Waqas
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantenservice
I will provide professional customer support via chat and email
VanafUS$ 10 / projectMeer informatie

Werkervaring

Mindbridge

Customer Support Specialist

Mindbridge • Fulltime

Dec 2019 - Feb 2024 • 4 yrs 2 mos

I started my career as a Customer Support Agent, where I developed strong communication, problem-solving, and customer service skills. Through dedication and consistent performance, I was promoted to Shift Lead. As a Shift Lead, I managed daily team operations, supported customer service agents, and acted as a bridge between customers and agents to ensure smooth communication and effective issue resolution. I helped maintain service quality, assisted team members with challenging customer issues, and worked to improve customer satisfaction. This experience strengthened my leadership, teamwork, and customer relationship management skills.