Divine F

Workiz FSM Automation & Integration Specialist

Mar 2025 - Jun 2026 • 1 yr 3 mos

A franchise group with 6 locations was using Workiz but only scratching the surface — manual job entry, no automated customer communication, and zero visibility across locations for the franchisor. I configured Workiz properly across all 6 sub-accounts, built automated job confirmation and reminder SMS flows, and created a Zapier integration that pushed KPIs from all locations into a single Google Sheets dashboard the franchisor could review every morning over coffee. Missed appointments dropped by 31%. The franchisor stopped dreading Monday calls with location managers. Using your FSM software at 20% of its power? I'll unlock the rest. Message me.

Freshsales CRM & Outreach Automation Specialist

Apr 2026 - Jun 2026 • 2 mos

A boutique recruitment agency had 5 recruiters manually emailing candidates and clients from Gmail. No tracking, no follow-up reminders, no visibility into who was hot and who had ghosted. Deals slipped through because nobody remembered to follow up. I built their entire CRM operation in Freshsales — contact and company records, deal pipeline by role type, and a multi-step email sequence for both candidate outreach and client follow-up. I set up AI-assisted email templates that personalized by industry and seniority. Recruiter response rates jumped 28%. Three placements were closed in the first month that the owner directly credited to the follow-up automation. If your pipeline is in people's heads and inboxes, it's going to cost you. Message me.