Onziya

DATA ANALYST

HOPE WORLDWIDE KENYA • Fulltime

Dec 2019 - Sep 2025 • 5 yrs 9 mos

Provided on-site ICT support to staff, troubleshooting hardware, software, and basic network connectivity issues. • Supported desktop and workstation setup, system configuration, and basic software installation for staff. • Assisted with system updates, routine maintenance, and user support to ensure smooth and secure ICT operations. • Managed accurate data entry, validation, and reporting in line with official program and donor requirements. • Generated and analyzed performance reports using Excel dashboards and pivot tables to support decision-making. • Extracted and analyzed datasets from KenyaEMR to identify trends and inform program strategies. • Maintained compliance with national health data regulations and organizational data quality standards. Enhanced data accuracy and reporting efficiency at Hope Worldwide Kenya by developing and maintaining Excel dashboards and pivot tables that improved program performance tracking and informed evidence-based decision-making across CCC and GBV programs. • Provided frontline ICT support at site level by troubleshooting hardware, software, and network issues, supporting desktop setup and system updates, and ensuring continuity of operations despite limited access to centralized ICT support. • Led monthly data review and validation processes, resulting in improved data integrity, reduced reporting errors, and actionable insights that strengthened patient retention and adherence outcomes in HIV care programs.