Yasik A

Customer Support and Sales Support Specialist

PATTERNS LLC • Fulltime

Apr 2025 - Aug 2026 • 1 yr 4 mos

Automotive E-commerce — PartsGeek Process 📞 Provided inbound customer service and sales support for the PartsGeek automotive e-commerce process, assisting US customers with automotive parts, orders, and service inquiries. 🚗 Helped customers identify suitable parts based on their vehicle, requirements, and budget. 🔎 Used VIN-based vehicle identification systems to verify vehicles and assist with accurate parts selection and compatibility. 💬 Handled inquiries related to products, orders, returns, refunds, warranties, and damaged or defective parts. 🛠️ Resolved customer issues professionally while maintaining a positive customer experience. 💰 Supported sales conversations by understanding customer needs and recommending suitable products. 💻 Used CRM and internal systems to access customer information, document interactions, and manage support requests.

Customer Service Support

Wasla Outsourcing • Fulltime

Aug 2024 - Mar 2025 • 7 mos

📞 Provided inbound customer support for a digital payments and financial services application, assisting customers with account, payment, transaction, and service-related concerns. 💬 Handled customer inquiries through phone, email, and support tickets, providing clear and accurate information. 🛠️ Troubleshot issues such as transaction failures, wallet/account restrictions, bill payments, FASTag, cashback, gift cards, and other payment-related concerns. 🤝 Managed customer concerns professionally, using active listening and problem-solving to reach appropriate resolutions. 💻 Used CRM and support systems including Salesforce (SFDC), C360, Merchant Portal, and Cisco to manage customer interactions and requests. 📋 Documented conversations, updated customer information, followed established processes, and maintained service-quality standards.