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Fiverr Pro
Nederlands
$
USD
Yasmin Tarek
@yasmints
Customer Support Agent, Chat based
Egypte
Engels, Arabisch
Over mij
Bilingual (English/Arabic) customer support specialist with hands-on experience across email, chat, and social media for international e-commerce brands. I answer product and order related inquiries, resolve order issues, and handle complaints with patience. My Shopify background means I can help with back-end operations. Reliable, detail-oriented, and genuinely seek to help people. I bring calm, clear communication to every conversation.
Skills
Yasmin Tarek
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
E-commerce winkelmanagement
I will be your product listing assistant shopify or wordpress store
Klantenservice
I will be your professional email and chat customer support agent
Portfolio
Werkervaring
Email & Chat Support Specialist
علامة سعودية تركز على تقديم حلول مدعومة بالعلم، بجودة عالية وتجربة موثوقة من البداية للنهاية. • Freelance
Jun 2026 - Jul 2026 • 1 mo
Handled customer inquiries, complaints, and order follow-ups across email and social media, coordinated with suppliers on shipping delays, and maintained a warm, on-brand tone in Saudi Arabic dialect.
Customer Support For Luxury Sneakers Brand - SneakerSouqq
SneakerSouqq • Freelance
Dec 2025 - Jul 2026 • 7 mos
I worked as a Customer Support Specialist for SneakerSouqq, a luxury sneakers brand in Dubai. My responsibilities included: -Replying to customers in friendly & professional manner in English & Arabic (Saudi dialect) -Provide updates on customer's orders and resolve issues related to delayed deliveries, incorrect sizes, or product quality concerns. -Ensure that the customer understands the delivery period, payment methods, and brand policies -Handle any frustrated customer in an empathetic manner and reassure solutions for their issues -Escalate any issues to the appropriate team
