Yeferson B

@yeferson_bustos

Bilingual Customer Support Virtual Assistant Specialist

Colombia
Spaans, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a Bilingual Customer Support and Virtual Assistance Specialist with over two years of experience in technical support, customer retention, and sales. I have a proven track record of managing Salesforce CRM and resolving complex billing issues for international campaigns like T-Mobile, consistently maintaining high CSAT scores above 90%.... Lees meer

Skills

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yeferson_bustos
Yeferson B
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantenservice
I will bilingual customer and billing support specialist
VanafUS$ 10 / projectMeer informatie
Planning en opzet
I will be your appointment setter
VanafUS$ 10 / projectMeer informatie

Portfolio

Werkervaring

ContactPoint_360

Customer Support (Energy advisor)

ContactPoint 360 • Fulltime

Dec 2023 - Jun 2026 • 2 yrs 6 mos

Customer Support & Advanced Support Representative with extensive experience resolving billing inquiries via phone, chat, and email. Specialized in explaining and breaking down energy bills to ensure customer understanding and satisfaction. Demonstrated strong problem-solving skills and fast progression from entry-level support to advanced tier support.