Isabel Alvarado

Digital & Real Estate Operations Assistant (Remote)

Nov 2023 - Present • 2 yrs 9 mos

Handled initial inquiries from prospective clients via digital channels, providing detailed property information and qualifying leads for the appropriate service. Conducted active online research and maintained updated customer databases to streamline team decision-making and client outreach.

Customer Support & Logistics Coordinator (Remote)

Dec 2024 - Feb 2026 • 1 yr 2 mos

Managed direct customer communications via WhatsApp Business and Meta Business Suite, guiding buyers through purchasing processes and resolving inquiries with a professional, customer-focused approach. Efficiently processed customer requests, account records, returns, and support tickets directly within digital admin dashboards. Partnered with third-party service providers and vendors to track complex cases, delivering accurate and timely updates to minimize customer uncertainty.

Customer Support & E-commerce Assistant (Remote)

Apr 2023 - Feb 2026 • 2 yrs 10 mos

Managed high-volume daily message flows across online channels, delivering empathetic and efficient support to resolve inquiries and customer complaints. Controlled backend admin panels to process product/service requests, handle refunds, and update order/user statuses. Implemented customer service practices that improved the overall user experience and increased buyer retention.