Juliet E

Business Administration & Digital Support

YunikaOne UG • Fulltime

Mar 2026 - Present • 5 mos

Handling day-to-day business administration, client communication, enquiries, and follow-ups across ongoing projects. I research prospective clients and new business opportunities, and keep client and prospect records clean and well organized. I enter, organize, validate, and clean business and client data using Excel and basic SQL, which helps keep reporting accurate. I also prepare proposals, business documents, and client-facing materials, and build and maintain business/client websites, including content updates and light technical support.

IT Support Specialist

Maxon • Fulltime

Oct 2023 - Mar 2026 • 2 yrs 5 mos

Coordinated schedules, requests, and communications supporting 300+ employees, managing incoming queries through structured ticketing workflows. I prepared reports and Power BI dashboards using Excel and structured data to support operational tracking and management reporting. I organized and maintained documentation and knowledge-base articles in Zendesk and Confluence, keeping records accurate and up to date. I also communicated daily with staff and cross-functional teams to resolve requests, coordinate equipment/device assignments, and support employee onboarding.

IT Support Helpdesk

Mynaric • Fulltime

Apr 2022 - Oct 2023 • 1 yr 6 mos

Served as first point of contact for incoming requests, managing communication and follow-up through to resolution. I logged, classified, and tracked all requests within a ticketing/service-management system, keeping records accurate and complete. I coordinated with internal teams on process planning and documentation, including procurement and licensing records, and maintained accurate documentation to support consistent day-to-day operations.