Yurina Tokyo

Customer Service, Operations

American Toy Company • Fulltime

Mar 2022 - Aug 2025 • 3 yrs 5 mos

-Customer Experience Management (40%): Delivered best-in-class service through Salesforce Service Cloud implementation, maintaining 95%+ customer satisfaction while producing weekly/monthly performance reports for Japan and China leadership -Operations & Logistics Coordination (40%): Orchestrated inventory management and logistics workflows between Japan warehouse and China manufacturing facilities, reducing claim resolution time by 30% through new tracking platform -Administrative Excellence (20%): Streamlined finance operations including PO creation and invoice processing; designed and delivered Salesforce training workshops for the team, improving adoption rates and data accuracy

Executive Assistant

Machine Manufacturer • Fulltime

Mar 2018 - Mar 2022 • 4 yrs

-Executive Operations: Orchestrated international travel logistics, visa coordination, and accommodation for CEO and senior management team across 15+ European countries—maintaining zero scheduling conflicts despite complex calendar demands -Stakeholder Management: Organized high-level international meetings and served as first point of contact for C-suite visitors, ensuring seamless experiences for executives, board members, and key clients -Communication Excellence: Managed executive correspondence, frequently composing responses on behalf of leadership; served as liaison between headquarters, subsidiaries, clients, and suppliers -Documentation & Systems: Produced critical business documents, reports, announcements, and presentations; maintained and optimized office intranet systems to improve information accessibility -Expat Support: Provided comprehensive relocation assistance to international employees, facilitating smooth transitions and integration into European operations

Sales and Marketing Assistant

Semiconductor • Fulltime

Mar 2015 - Mar 2018 • 3 yrs

-Relationship Management: Strengthened partnerships between customers and Key Account Managers/Sales Managers through proactive communication, improving customer retention rate to 95%+ -Quote-to-Cash: Generated quotations and forecasts for clients; monitored purchase orders and payment status to optimize cash flow and minimize delays -Credit & Finance Coordination: Collaborated with finance department to establish credit terms and onboard new accounts, reducing payment delays by 40% -Event Management: Planned and executed annual exhibitions in London and other European locations, showcasing latest LED technology innovations -Knowledge Base Optimization: Designed and delivered onboarding workshops for new colleagues, accelerating ramp-up time by 50%