
Zafar Khan
Customer Support Specialist Live Chat and Email Support Technical Support
Skills

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Werkervaring
Technical Service Associate
Tech Mahindra • Fulltime
Mar 2024 - Aug 2025 • 1 yr 5 mos
Provided technical customer support for US clients, handling internet troubleshooting, connectivity issues, and service-related queries. Assisted customers via live chat and email, ensuring quick and effective resolution of issues such as slow internet, network configuration, router setup, and connectivity problems. Maintained high customer satisfaction by delivering professional communication, timely responses, and accurate solutions. Worked with CRM tools and followed standard troubleshooting procedures to resolve customer concerns efficiently.
Customer Support Executive
Teleperformance • Fulltime
Feb 2022 - Dec 2023 • 1 yr 10 mos
Handled live chat and email support for customers. Resolved technical and order-related queries. Maintained quick response time and high customer satisfaction. Assisted customers with troubleshooting and issue resolution.