Zaman M

Airbnb Co Host

Airbnb

Mar 2026 - Present • 5 mos

Airbnb Co-Host / Property Management Specialist Present Manage day-to-day operations of short-term rental properties across Airbnb and other booking platforms. Handle guest communication from booking confirmation through check-out, ensuring fast and professional responses. Manage guest inquiries, booking requests, special requests, complaints, and issue resolution. Coordinate check-ins and check-outs, including key/lockbox instructions and access information. Coordinate with cleaners and maintenance teams to ensure properties are ready for incoming guests. Monitor reservations, cancellations, extensions, and calendar availability. Optimize listings with compelling descriptions, accurate information, and guest-focused details. Manage and update pricing, availability, minimum stays, and booking settings. Handle guest reviews and feedback while maintaining a high-quality guest experience. Assist with resolving urgent property issues and coordinating solutions with local teams. Use property management and channel-management platforms such as Hospitable, Hostify, Guesty, and Hostaway. Maintain organized records of reservations, guest requests, property issues, and operational tasks. Help property owners improve occupancy, guest satisfaction, and overall rental performance.

Customer Support Representative

eBay • Fulltime

Mar 2025 - Present • 1 yr 5 mos

Customer Support Representative – eBay Store(f2z-store) Provided high-quality customer support for eBay store operations, handling daily inquiries via chat and email. Assisted customers with order tracking, returns, refunds, product questions, and issue resolution while maintaining a professional and friendly tone. Managed high volumes of support tickets with fast response times and high customer satisfaction. Resolved disputes and claims efficiently in line with eBay policies, helping reduce negative feedback and improve seller ratings. Collaborated with team members to streamline support processes and ensure smooth communication between customers and the store. Demonstrated strong problem-solving skills, attention to detail, and the ability to handle challenging situations calmly.

Email Support for Sandy Shades

Shopify

Feb 2025 - Jul 2026 • 1 yr 5 mos

Customer Support – Shopify E-commerce Store Worked as a Customer Support Representative for a Shopify-based e-commerce store, managing customer communication and resolving order-related issues through email. Handled daily customer inquiries via email and provided timely, professional responses. Assisted customers with order status, tracking, delivery delays, and product-related questions. Managed returns, refunds, replacements, and order cancellations according to store policies. Resolved customer complaints and delivery issues while maintaining a positive customer experience. Coordinated with fulfillment and shipping teams to investigate delayed or missing orders. Followed up with customers to ensure their issues were properly resolved. Maintained accurate communication and records for customer requests and order issues. Helped improve customer satisfaction through clear, friendly, and solution-focused communication. Role: Customer Support Representative Platform: Shopify Project Type: E-Mail Customer Support