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Fiverr Pro
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Web Developer
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Tier 1 Technical Support Specialist
Concentrix • Fulltime
Mar 2026 - Present • 7 mos
Troubleshoot and resolve customer issues across Apple devices and services, including iOS, macOS, iPad, Apple Watch, iCloud and Apple ID. Document every case in the internal ticketing system and escalate when needed, which keeps written communication clear and handovers complete.