
Toshi. A
Native Japanese and Professional English AI Training Specialist
Skills

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Portfolio
Werkervaring
Customer Support Specialist
Booking.com • Fulltime
Oct 2016 - May 2026 • 9 yrs 7 mos
Provided multilingual customer support for international travelers, handling inquiries, complaints, and escalations in both Japanese and English. Developed strong skills in cross-cultural communication and problem resolution under pressure.
Athlete Manager/ Athlete Agent
IMG • Fulltime
Mar 2006 - Feb 2016 • 9 yrs 11 mos
Managed Japanese athletes operating in the U.S. market. Responsibilities included contract liaison, scheduling, travel coordination, and serving as a cultural and language bridge between athletes, their families, and American teams or agencies. Guided visiting athletes and their families throughout Japan, providing cultural context, logistical support, and language assistance. Ensured smooth experiences for international clients unfamiliar with Japanese customs and systems.