Ali

E-commerce Support Specialist | Email & Social Media Support | Upwork

Jan 2025 - Jan 2026 • 1 yr

Provided over 2 years of customer support services for Noircrew, an online fashion brand offering apparel for both women and men. Managed email-based customer support, handling inquiries related to orders, shipping, returns, exchanges, and product details Supported customer engagement on social media platforms, with a primary focus on TikTok comments and inbox, responding to new and existing customers Assisted potential customers by answering pre-purchase questions and guiding them through the buying process Maintained a professional brand voice while improving customer satisfaction and response times Worked remotely through Upwork, ensuring consistent, reliable support aligned with the brand’s standards

Customer Service Representative for Selena Rose Brand | Upwork

Dec 2023 - Dec 2025 • 2 yrs

I have provided end-to-end customer support for Selena Rose, an online fashion brand serving customers across Europe. Handled customer inquiries via Zendesk, including order status, returns, refunds, and product information Managed orders, tracking, and customer records using Shopify Resolved customer issues efficiently while maintaining high satisfaction and response-time standards Communicated and collaborated with the internal team using Slack and WhatsApp Assisted customers across different European regions with professionalism and attention to detail