c
connected_line

Youshaa K.

@connected_line
5,0(8)

Level 1

CEO and Customer Support Specialist, BPO and Call Center Expert

Pakistan
Engels, Urdu, Hindi
Sommige informatie wordt in het Engels weergegeven.
Over mij
Need reliable Customer Service & Customer Support for your business? I provide professional call, chat & email support to improve customer satisfaction and retention. With 5+ years of experience and 50+ trained agents, we handle inbound calls, customer inquiries, complaint resolution, order & account assistance, follow-ups and troubleshooting. CRM: Zendesk, HubSpot, Freshdesk, Salesforce & Zoho. Industries: Telecom, Energy, Healthcare, Travel & Hospitality, Legal & Property Management. 24/7 Support | Scalable Solutions | Professional Agents... Lees meer

Skills

c
connected_line
Youshaa K.
US$ 7/uur
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantenservice
I will provide customer support chat support call center services
5,0(8)
Shopify
I will build shopify store shopify website or dropshipping store

Wil je op uurbasis werken?

Vertel Youshaa K. wat je nodig hebt.

US$ 7

/

uur

Portfolio

Werkervaring

Connected_Lines

Chief Executive

Connected Lines • ZZP

Apr 2021 - Present • 5 yrs 5 mos

As CEO & Founder of Connected Lines, I lead a growing BPO and IT services company focused on delivering professional customer service, customer support, call center, and digital solutions. My experience includes managing 50+ agents, developing client-focused support operations, building scalable workflows, overseeing CRM-based processes, and maintaining service quality across multiple industries. I have hands-on expertise in customer relationship management, inbound and outbound call operations, live chat and email support, team management, quality assurance, client communication, business development, and operational strategy. My role combines leadership with practical involvement in day-to-day service delivery, allowing me to understand both business requirements and customer expectations. Through Connected Lines, I have developed experience serving clients across Telecom, Energy, Healthcare, Travel & Hospitality, Legal, and Property Management sectors, with a strong focus on reliability, customer satisfaction, retention, and scalable support solutions.

8 Reviews
5,0

(8)
(0)
(0)
(0)
(0)
Specificering van de beoordeling
  • Communicatieniveau van de freelancer
    5
  • Kwaliteit van de levering
    5
  • Waarde van de levering
    5
1-5 van 8 reviews
Sorteer op
Meest relevant
    E

    elcservices

    US

    Verenigde Staten

    Lopende samenwerking
    5

    Great experience. The calls were handled professionally, communication was smooth, and everything was delivered as promised. Will definitely work with them again.

    1 dag

    Looptijd

    gig

    Klantenservice

    Nuttig?
    Ja
    Nee
    T
    image-docs

    taowhim33

    US

    Verenigde Staten

    5

    Excellent service from start to finish. The team handled our inbound calls professionally and maintained a high level of responsiveness throughout the project. Communication was clear, the work was delivered as expected, and the overall experience was smooth. I would definitely recommend this seller for reliable inbound customer support.

    3 dagen

    Looptijd

    gig

    Klantenservice

    Nuttig?
    Ja
    Nee
    E

    elcservices

    US

    Verenigde Staten

    Lopende samenwerking
    5

    Great experience working with him. Very professional, cooperative, and easy to communicate with. He clearly understood the requirements and made the whole process smooth and hassle-free. The chat support work was handled very well, and I really appreciate the dedication and professionalism. Would definitely...

    3 dagen

    Looptijd

    gig

    Klantenservice

    Nuttig?
    Ja
    Nee
    L
    image-docs

    levipaxt0n

    US

    Verenigde Staten

    5

    Great experience working with this client. Communication was clear, requirements were well explained, and the entire process went smoothly. Very professional and cooperative throughout the project. I would be happy to work with them again and highly recommend them.

    4 dagen

    Looptijd

    gig

    Klantenservice

    Nuttig?
    Ja
    Nee
    E

    e_trendz1

    US

    Verenigde Staten

    5

    Amazing working with him. He is too professional, too humble in his work and he also has a very hardworking team. Will work with him again soon. Highly Recommended to all.

    1 dag

    Looptijd

    gig

    Klantenservice

    Nuttig?
    Ja
    Nee