Daley B

Operations Specialist

Daley Blankenship VA • Freelance

Aug 2025 - Present • 1 yr 1 mo

● Effectively manages time and task coordination, executing priorities and meeting deadlines with accuracy across varied responsibilities ● Supports clients in daily administrative and organizational tasks including email and calendar management, document handling, and workflow support ● Handles internal and external communications, data management, and document preparation and drafting with professionalism and discretion ● Demonstrates digital tool proficiency, adaptability, and versatile learning methods in order to support clients in a wide range of virtual technologies

Usability Testing

UserTesting • Freelance

Aug 2020 - Present • 6 yrs 1 mo

● Maintains an immaculate 5 star rating for length of tenure ● Evaluates software and web applications for usability, guest experience, and ICP targeting ● Provide honest, clear feedback over multiple channels detailing any errors, bugs, or relevant opinions ● Make suggestions for process improvement, visual adjustment, and enhanced efficiency ● Perform structured testing, targeting new features or designated items

Operations Manager

Atomic Hospitality • Fulltime

Aug 2022 - Jul 2025 • 2 yrs 11 mos

● Managed day-to-day operations, overseeing teams of 20+ employees across multiple functions ● Performed labor and profitability calculations using Excel, supporting informed business decisions ● Expertly handled supply and labor budgets, preventing overages while ensuring coverage ● Coordinated communications between departments to ensure seamless project execution ● Built schedules and operational plans in alignment with business needs