
Expert A
Level 1
Serving Humanity is the Best Job to Do
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Werkervaring
Customer Support
Care N' Care • Freelance
Mar 2018 - Present • 8 yrs 6 mos
As a customer Support manager: My Responsibilities Include: 1. Timely and in a professional manner, replies to customers ( genuine with a personal touch and focus on improving customer satisfaction ) 2. Product questions (sizes, colors, availability) 3. Order status & tracking, ticket status and closures 4. Handling shipping delays, returns, exchanges, refunds 5. Escalate issues to the warehouse team when needed 6. Follow-ups with clients, distributors, vendors and warehouse team regarding order updates
182 Reviews
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scurlock

Verenigde Staten
Great working with you again! thank you for your work, hopefully we can do it again down the road.
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goesstry1998

Duitsland
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goesstry1998

Duitsland
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nicke333

Slovenië
Great job! He replies emails multiple times a day and customers really appreciate the support. Thank you!
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nicke333

Slovenië
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