M. Waleed

Virtual Assistant

MyStateMLS • Freelance

Jun 2024 - Present • 1 yr 11 mos

Provided virtual assistant support to MyStateMLS, a real estate listing platform. Managed daily administrative tasks including data entry, listing updates, and record maintenance. Handled email communication and customer inquiries in a timely and professional manner. Assisted with research, document organization, and backend support for real estate operations. Ensured accuracy and consistency of property listings and internal data. Supported management with ongoing tasks to improve workflow efficiency.

Customer Service Representative

Miracle de Paris • Fulltime

Sep 2023 - Present • 2 yrs 8 mos

Handled customer service operations for Miracle de Paris, an e-commerce fashion brand. Responded to customer inquiries via email regarding orders, shipping, tracking, and product issues. Managed refunds, replacements, and order adjustments in line with company policies. Worked closely with logistics and fulfillment teams to resolve delivery-related concerns. Ensured timely, clear, and professional communication to maintain customer satisfaction. Helped reduce escalations by providing accurate updates and practical solutions.

Customer Support Agent

Orthopulse • Fulltime

Aug 2024 - Dec 2025 • 1 yr 4 mos

Provided customer support for Orthopulse, a health and wellness e-commerce brand. Handled customer inquiries related to orders, shipping, tracking, and product usage. Managed refunds, replacements, and exchanges according to company policies. Assisted customers with troubleshooting and general product guidance. Coordinated with fulfillment teams to resolve delivery and order-related issues. Maintained a professional, supportive, and solution-focused communication style.