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Fiverr Pro
Nederlands
$
USD
Francis A
@palmagolden
Knowledge Base Architect and Zendesk Expert
Verenigd Koninkrijk
Engels
Over mij
I design and build integrated Help Centers that reduce support tickets and scale operations. Instead of basic text docs, I work inside your platform backend to launch functional troubleshooting hubs.
Expertise:
• Help Center Architecture (Zendesk Guide, Freshdesk)
• Technical Troubleshooting Guides (With visual workflows)
• UI/UX Micro-FAQs, Tooltips, & System Error Messaging
• Internal Corporate Wikis & Operational SOPs (Notion)
I bridge the gap between product and end-users so customers find answers instantly. Drop a message to discuss your software workflow.
Skills
Francis A
offline •
Bekijk mijn diensten
Technische teksten
I will write your faq, build zendesk knowledge base
Technische teksten
I will write knowledge base articles, faqs, and sops
Werkervaring
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Customer Success Operations and Documentation Specialist
Fiverr • Freelance
May 2018 - Present • 8 yrs 2 mos
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
193 Reviews
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Specificering van de beoordeling
- Communicatieniveau van de freelancer
- Aanbevelingswaardig
- Dienst zoals beschreven
1-5 van 193 reviews
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alyssawesthoek
Nederland
Bestelling geannuleerd
Order was set to delivery on April 6th. Waited 5 extra days before asking for an update - that was now a week ago and I have gotten no response. Had to cancel unfortunately - tying up my funds in credits...
US$ 100-US$ 200
Prijs
4 weken geleden
Looptijd
Nuttig?
jdow357xx
Verenigde Staten
This seller did a very good job creating a FAQ for my App
US$ 50-US$ 100
Prijs
8 dagen
Looptijd
Nuttig?
tatevabramyan
Verenigde Staten
Good communication, fast delivery
Tot maximaal US$ 50
Prijs
4 dagen
Looptijd
Nuttig?
thewebjoe
Terugkerende klant
Nigeria
Good job. Will probably use again.
Tot maximaal US$ 50
Prijs
5 dagen
Looptijd
Nuttig?
thewebjoe
Terugkerende klant
Nigeria
Did a good job!
US$ 100-US$ 200
Prijs
12 dagen
Looptijd
Reactie van de freelancer
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