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Fiverr Pro
Nederlands
$
USD
Saqib
@syedsaqib04
Customer Success Manager
Pakistan
Engels
Over mij
๐๐ค๐ช๐ง ๐ก๐๐จ๐ฉ ๐๐ผ ๐ฌ๐๐จ ๐ค๐ฃ๐ ๐๐๐ ๐๐๐ฎ ๐๐ฌ๐๐ฎ ๐๐ง๐ค๐ข ๐๐๐จ๐๐ฅ๐ฅ๐๐๐ง๐๐ฃ๐. ๐๐โ๐ง๐ ๐๐ช๐๐ก๐ฉ ๐จ๐ค ๐ฉ๐๐๐ฉ ๐ฃ๐๐ซ๐๐ง ๐๐๐ฅ๐ฅ๐๐ฃ๐จ๐
Iโm Saqib, running EchoSync Solutions, a remote team handling customer service and back-officeoperations. We work across ๐-๐ฐ๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ, ๐ฆ๐ฎ๐ฎ๐ฆ, ๐ผ๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐, ๐น๐ผ๐ด๐ถ๐๐๐ถ๐ฐ๐, ๐ฎ๐ป๐ฑ ๐๐ฒ๐ฎ๐น๐๐ต๐ฐ๐ฎ๐ฟ๐ฒ. If your business relies on communication and canโt afford gaps, thatโs exactly where we come in.
๐ช๐ต๐ ๐๐ด๐ฒ๐ป๐ฐ๐ ๐ผ๐๐ฒ๐ฟ ๐ฉ๐? ๐ก๐ผ ๐ฑ๐ผ๐๐ป๐๐ถ๐บ๐ฒ, ๐ก๐ผ ๐ด๐ฎ๐ฝ๐, ๐๐ผ๐ป๐๐ถ๐๐๐ฒ๐ป๐ ๐พ๐๐ฎ๐น๐ถ๐๐.
Skills
Saqib
offlineย โขย
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Klantsucces
I will organize your CRM and admin workflows
Productadvisering
I will provide saas technical support and troubleshooting
Werkervaring
Operations Lead | Co-Founder โ EchoSync Solutions
Echo Sync Solutions โข ZZP
May 2024 - Present โข 2 yrs 1 mo
EchoSync Solutions is a service-driven operations and customer experience firm providing outsourced support, workflow optimization, and process management for global clients. As Operations Lead and Co-Founder, I oversee end-to-end service delivery, team performance, and operational strategy. My role includes designing and scaling customer support operations, building internal SOPs, managing onboarding and training, and ensuring service quality across shifts and accounts. I work directly with clients to align business objectives, define KPIs, and optimize workflows using CRM and ticketing systems. I also lead cross-functional teams, handle escalation management, performance reporting, and process automation to improve efficiency and reduce response times. Alongside daily operations, I contribute to strategic decision-making, client acquisition, and long-term growth planning. This role blends hands-on execution with leadership, accountability, and ownership
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professoruzair
Pakistan
Saqib did an exceptional job. It was my first time working with him, and he did amazing in customer support. although, it was a short project, he has attention to details and delivered the calls within given timeframe. looking forward to work with him again. Recommended!
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paul_ken1
Verenigde Staten
perfect analysis and framework suggested. this guy is expert in customer success
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