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vic_eguillor

Vicky Eguillor

@vic_eguillor
5,0(3)

Customer Support VA for Ecommerce and CRM

Argentinië
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hi! 😊 I’m a Customer Support Virtual Assistant with experience in ecommerce and online businesses. I manage customer inquiries across email, live chat, WhatsApp and social media, keeping communication clear and professional. I’ve worked with Shopify and Mercado Libre, handling order tracking, follow-ups, and high volumes of messages. I also support small businesses with administrative tasks, client communication, and simple graphic content. I stay organized, calm and solution-focused, even with demanding customers 🚀... Lees meer

Skills

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vic_eguillor
Vicky Eguillor
offline • 

Werkervaring

Quality Control Assistant | Data Validation

Outlier IA • ZZP

Apr 2024 - Present • 2 yrs 1 mo

Participated in AI data validation and quality control projects. Reviewed and verified information according to established criteria, ensuring accuracy, consistency, and compliance with performance standards and deadlines.

Fiverr

Virtual Assistant | Customer Support & Admin

Fiverr • ZZP

Jan 2024 - Present • 2 yrs 4 mos

Provided remote customer support and administrative assistance for entrepreneurs and digital businesses. Managed email communication, claims, follow-ups and task coordination. Supported ecommerce operations and maintained organized workflows to ensure reliable and professional service.

Customer Experience Representative | Ecommerce Customer Support

Reply LATAM • Parttime

Sep 2024 - Dec 2025 • 1 yr 3 mos

Managed 300+ weekly customer inquiries via email and chat for ecommerce brands. Maintained 98% average customer satisfaction (CSAT). Worked with Shopify, Mercado Libre and CRM systems. Ensured SLA compliance, case documentation and structured follow-ups. Provided pre- and post-sale support while maintaining professional and efficient communication.