
Victoria M.
ICF Coach and Voice Over Artist
Skills

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Portfolio
Werkervaring
Service Delivery Director
Software company • Fulltime
Oct 2024 - Present • 1 yr 7 mos
Leading global, KPI-driven operations and executive stakeholder management. I managed service performance, quality improvement, and cross-functional delivery across multiple teams and regions - ensuring consistent customer experience, on-time delivery, and clear communication under tight deadlines. Highlights: - Led multi-region teams and coordinated cross-functional execution to deliver reliable outcomes in fast-paced, customer-facing environments. - Built performance frameworks (KPIs, processes, BCP, governance, escalation paths) that improved quality, accountability, and delivery consistency. - Introduced AI-driven optimization that improved resource utilization by ~30% and delivered ~$400K in annual savings. - Partnered with C-level leadership and clients to translate business goals into actionable plans, coaching teams through change and high-pressure situations. - Implemented process improvements and standard operating practices to reduce errors, increase efficiency, and strengthen service quality. - Recognized for structured communication, smooth and reliable escalation management, and delivering results with high client trust.
Own Business
ZZP • 5 yrs 2 mos
Voice-Over Artist (Bulgarian and English)
Jan 2024 - Present • 2 yrs 4 mos
Professional voice-over artist delivering broadcast-quality audio for global brands and production teams. I have voiced projects across e-learning, children’s toys, audiobooks, and TV/online ads, with a strong specialization in children-focused content - warm, engaging, character-driven, and easy to understand. I am trusted by well-known international clients and agencies for quality, responsiveness, and brand-safe performance. Project types delivered (online / remote production-ready): - Children’s toys and educational products: playful, energetic, friendly, age-appropriate tone - E-learning and training: clear, confident narration with strong pacing and pronunciation consistency - Audiobooks and long-form narration: expressive storytelling and character differentiation - TV and digital ads: brand-aligned delivery, multiple takes/variations, and fast turnaround
Leadership Development Consultant
Jul 2023 - Present • 2 yrs 10 mos
Delivering practical, outcome-focused leadership trainings for managers and teams - online and onsite that are custom-designed to each client’s business needs and reinforced with clear follow-up action plans. The programs build leadership communication, people development, feedback culture, decision-making, and performance management, helping leaders create clarity, accountability, and motivation in real-world workplace situations. Key Training Programs: - Leadership Communication and presence: clarity, structured messaging, difficult conversations, stakeholder communication - Feedback and Coaching Culture: giving/receiving feedback, SBI (situation, behavior, feedback) and feedforward, coaching questions, performance conversations - People Development and Motivation: growth plans, delegation, building ownership, engagement, strengths-based development - Decision-Making and Prioritization: frameworks for faster decisions, trade-offs, accountability, escalation readiness - Conflict and Collaboration: alignment across teams, boundary setting, psychological safety - High-Performance Management: goal setting, KPIs, expectations, recognition, handling underperformance
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dinesh_advani
Terugkerende klant

India
Reactie van de freelancer
claudiatocila01

Roemenië
Working with Victoria was amazing! she went above and beyond and really saved our project in record time. she was professional, calm, positive and we didn't need any revisions. Her "take one" was perfect (or she just gave us her best choice, which is always the best outcome). She is now my go-to person for Bulgarian VO. Thank you, Victoria!
Reactie van de freelancer
veronikicheliot
Terugkerende klant

Griekenland
Victoria M. delivered exceptional quality in her voice-over work—her sound quality and delivery time was great. Working with her was an absolute pleasure; her deep understanding, proactive communication, and politeness made the process smooth. Highly recommend!
assies
Terugkerende klant

Nederland
Again an outstanding delivery, where expectations have been exceeded. Victoria is quick, without loosing quality. Interpretation of data, understanding of the request is exceptional. She makes life a lot easier! A joy to work with, flexible and managing expectations in a professional way.
assies
Terugkerende klant

Nederland
Victoria is a very bright person with great business sense. She only needs a few words to deliver a spot on piece of work. Very flexible and quick responses. A delight to work with and she always positively surprises me!
Reactie van de freelancer


