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Reda
@ahmadreda96
Level 1
Solution Architect, Business Operations Manager, Zendesk Premier Partner
Egypte
Arabisch, Engels
Over mij
I help growing teams set up, optimize, and automate Zendesk so support runs faster, cleaner, and easier to manage. I specialize in Zendesk Support, Suite, WFM, QA, Help Center, SLAs, triggers, automations, macros, WhatsApp/email/social integrations, reporting, and agent workflows. With 6+ years in software solutions and business operations, at big enterprises like Huawei and TPAY Mobile, I combine technical implementation with real support-ops strategy to build a practical system that fits your business.
Skills
Reda
US$ 35/uur
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
IT en ondersteuning
I will setup or optimize your zendesk
AI chatbot development
I will consult with zendesk or freshdesk or intercom implementation
Wil je op uurbasis werken?
Vertel Reda wat je nodig hebt.
US$ 35
/
uurWerkervaring
Software Operations Regional Manager
Huawei • Fulltime
Aug 2022 - Dec 2025 • 3 yrs 4 mos
Managing Africa mobile money projects growth
28 Reviews
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Specificering van de beoordeling
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1-5 van 28 reviews
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allcam
Terugkerende klant
Nederland
Reda is very knowledgable and helpful. Our migration to Zendesk went very smooth and we wouldn't have been able to do it without him. He works very fast and replies quickly, so the overall experience was great.
Nuttig?
apierion_mc
Verenigde Staten
Reda was easy to work with and knowledgeable about ZenDesk and helped us build our first form.
Nuttig?
ecomdaniel0
Terugkerende klant
Japan
Nuttig?
matthew_qt
Verenigd Koninkrijk
Amazing all round, Could not be happier! Thankyouuu
Nuttig?
just_lukaaa
Terugkerende klant
Duitsland
Second time I worked with him. I can only say its GREAT to work with him!
Nuttig?
